With Zendesk’s mobile apps, your customer support agents will have the same visibility into Zendesk ticket activity as they would from the online interface – allowing them to easily view, edit, and manage tickets while on the go.
Give your agents the flexibility to stay on top of support requests and updates with real-time access to Zendesk anywhere, anytime without a laptop or desktop.
Read up on how and why businesses are using mobile
When you launch the free iPhone application for Zendesk, your customer support agents will have the same visibility into Zendesk ticket activity as they would from the online interface — allowing them to easily view and respond to tickets while on the go, no matter the source – even from Twitter or Facebook.
View, update and create new tickets – all from your iPhone. Easily configure ticket fields and add comments with the touch friendly application.
Stay on top of customer requests and updates with real-time access to Zendesk anywhere, anytime without a laptop or desktop.
“I use Zendesk daily and couldn’t live without it, so having access to all my tickets and being able to triage from my iPhone is crucial. Now, I can run my support desk remotely from anywhere in the world.”
“I love the Zendesk iPhone app! It’s awesome to have quick and easy access to my customized views so I can monitor support on the go.”
Learn more on how iPhone developers can also embed a mobile dropbox in their app here.
Zendesk for iPad is the first full-featured mobile help desk app that brings the capabilities of the Zendesk agent interface to the popular iPad touchscreen, for free. Agents can easily view, update and respond to tickets with the iPad help desk app by Zendesk, no matter the source – even from Twitter or Facebook.
A Zendesk for iPad exclusive. Get real-time updates and receive notifications on tickets assigned to you through your activity stream.
Act on tickets immediately by viewing and updating comments, tags and ticket fields. Or, bookmark a ticket to respond to later or to mark it for future reference, another Zendesk for iPad exclusive. Users can also respond to tickets by applying macros, which are pre-defined responses to frequently asked questions.
Generate results from multiple sources, including support tickets and your knowledge base, with a single search.
Take advantage of the iPad interface – it’s just more fun to use and allows you to be more in touch with customers. And it’s a beautiful thing!
“After business hours or out and about, I tend to have my iPad handy, not my computer. With Zendesk for iPad, I can quickly and easily manage support requests no matter where I am.”
“Zendesk for iPad has really allowed our team to go mobile and easily assign and respond to tickets on the fly. I love the convenience of quickly accessing and responding to support requests no matter the location. With Zendesk for iPad, I have all the support information I need right at my fingertips.”
Learn more on how iPhone developers can also embed a mobile dropbox in their app here.
• Zendesk: support@zendesk.com
Collect them all! Via your web browser, right click and save as… Via iPad, click and hold to save image.
With the free Zendesk for Android, your customer support agents have the same visibility into Zendesk ticket activity as from the online interface. And now it’s available on all Android devices, including Kindle Fire. Download the app from Google Play or the Amazon Appstore today!
View, update and create new tickets – all from your Android phone or tablet. Easily configure ticket fields and add comments with the touch friendly application. Pin up to three views to your Zendesk dashboard, so you can easily access the tickets that matter most to you.
Stay on top of customer requests and updates with real-time access to Zendesk anywhere, anytime without a laptop or desktop.
“The Zendesk app is great. I can view and respond to tickets from my phone wherever I am. The clean, simple interface makes it very easy to just pick up and use.”
“Customer responsiveness is core to what we do at GoodData. The Zendesk for Android app helps me stay connected regardless of where I am when incidents arise.”
“I used to lug my iPad around to use the iOS version of Zendesk while away from my desk, but not anymore – the Zendesk Android app is just as easy to use and includes lots of great features like push notifications, the ability to use macros, and an intuitive user interface. If you are an Andoird and Zendesk user, you need this app!”
Learn more on how Android developers can also embed a mobile dropbox in their app here.
When you launch the free Zendesk for BlackBerry, your customer support agents will have the same visibility into Zendesk ticket activity as they would from the online interface – allowing them to easily view and manage tickets while on the go, no matter the source – even from Twitter or Facebook.
View, update and create new tickets – all from your BlackBerry. Easily configure ticket fields and add comments.
Stay on top of customer requests and updates with real-time access to Zendesk anywhere, anytime without a laptop or desktop.
“I love that I can access my tickets anywhere with Zendesk for BlackBerry’s intuitive app. Many of our customers will contact us over the weekend about the tours we schedule, and I can respond to these requests without having to wait until I’m back in the office – handling any urgent issues immediately through my BlackBerry. As a result, we can continue to provide great customer support.”
When you launch the new, free, Windows Phone application for Zendesk, your customer support agents will have the same visibility into Zendesk ticket activity as they would from the online interface – allowing them to easily view and respond to tickets while on the go, no matter the source – even tickets from Twitter or Facebook.
View, update and create new tickets – all from your Windows Phone. Easily configure ticket fields and add comments with the touch-friendly application. Take advantage of Live Tiles, an exclusive Windows Phone feature, to pin ticket views to your start screen, view updates in real-time and quickly access the tickets that matter most.
Stay on top of customer request and updates with real-time access to Zendesk anywhere, anytime, without a laptop or desktop.
“Zendesk for Windows Phone lets my team solve customer support requests at any time, no matter where they are. The ability to pin a view into my customer requests to my home screen with Live Tiles means that I have immediate visibility into which ones need my immediate attention.”
“We pride ourselves on our customer service and are constantly looking at ways to build on the level of service we provide. The Zendesk app for Windows Phone has made it very easy for us to stay in touch with clients, even on the go. It is very easy to use and has some great features. For example, you can bookmark and pin important tickets to your main screen to keep them front of mind, and the live tile notifications mean you don’t have to constantly open the app to see if you have any pending updates.”
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